Warranty cases:
- Products are within the warranty period
- Products are warranted according to the supplier’s regulations
- Customers present the warranty when requesting service
Non-warranty cases:
- Products that have expired the warranty period stated on the warranty card or lost the warranty card
- The warranty card does not clearly state the product code and purchase date
- The product code and warranty card do not match or cannot be determined for any reason
- Products scratched or damaged due to prolonged use
- Products are broken, deformed due to collision
- Customers self-interfere with the product or take it to another place for repair.
Conditions for exchange or 100% refund:
- Products found to be defective by the manufacturer upon receipt.
- The product is not the same as the product that you ordered on our website.
Note:
- Customers need to exchange or return the product within 1 business day from the time of receipt.
- The exchanged or returned product must have intact labels, boxes, and original packaging of the product as when you received it initially.
